How do I access or delete my personal data?

Log into your account and visit Settings > Privacy to download your data or request deletion. You can also email support@mpodewa.app with your request. We process access requests within 30 days and deletion requests within 90 days where law permits.

LEGAL REFERENCE

Your Privacy Matters to Us

We built mpodewa around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...

Data ProtectionSecure PaymentsTransparent PracticesYour Control

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Policy Scope and Jurisdiction

mpodewa operates in supported regions where local law permits. This privacy policy governs how we handle personal data you provide during account registration, gameplay and withdrawals. We comply with data protection standards applicable to our service regions. Your information—including payment details linked to DANA, OVO, GoPay and QRIS—is processed according to this policy and relevant local regulations. We do not sell your

data to third parties. If you have questions about how we use your information, our support team is ready to help.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Help With Privacy Questions

Team online

Email Support

Reach our privacy team at [email protected] with any data protection concerns, account access requests or policy clarifications. We respond within 48 hours.

Live Chat

Chat with our support agents directly from your account dashboard. Available during business hours to answer privacy and data handling questions in real time.

Account Settings

Manage your personal data, communication preferences and privacy controls directly in your account. Update or delete information anytime where permitted by law.

PLATFORM TRUST SIGNALS

How We Protect Your Trust

Encryption Standard

All data transmitted between your device and our servers uses industry-standard TLS encryption. Payment details and account credentials are never stored in plain text.

Third-Party Audits

We undergo regular security assessments by independent firms to verify our data handling practices meet international standards for player protection.

Limited Data Retention

We keep personal data only as long as needed to provide service, comply with law or resolve disputes. Inactive accounts are reviewed annually for data minimization.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS integrations are verified for security compliance. We do not store full payment credentials; processors handle sensitive details.

Staff Access Controls

Only authorized personnel access player data, and only when necessary to support your account or investigate disputes. All access is logged and monitored.

Incident Response Plan

If a data breach occurs, we notify affected players within 72 hours and provide guidance on protective steps. Our incident team works to contain and remediate immediately.

Consistency Across Our Policies

Terms of Service	Our Terms define account rules and gameplay conduct. Privacy Policy covers data handling; Terms cover account behaviour and dispute resolution.
Cookie Policy	Separate policy details how we use cookies and tracking pixels to improve your experience, remember preferences and measure site performance.
Payment Terms	Payment-specific terms govern DANA, OVO, GoPay and QRIS transactions, including Deposit references, withdrawal timelines and fee structures.
Responsible Account Use	Guidance on account security best practices, password management and recognizing phishing attempts to keep your data and funds safe.
Dispute Resolution	If you believe your data has been misused or your privacy violated, our dispute process outlines how we investigate and resolve your concern.
Withdrawal and Deletion	You can request account closure and data deletion. We explain the process, any retention periods required by law, and what happens to your account.
Policy Updates	We notify you of material privacy policy changes via email or in-app notice. Continued use of mpodewa after updates means you accept the new terms.

SERVICE CONTEXT

What Defines Our Privacy Approach

Transparent Collection We tell you upfront what data we collect—account details, payment info, gameplay history—and why. No hidden data gathering or surprise processing.

Minimal Data Use We collect only what's needed to run your account, process payments and comply with law. We don't build profiles for sale or share data with advertisers.

Your Consent Matters Marketing emails, SMS and push notifications are opt-in. You control communication frequency and can unsubscribe anytime from your account preferences.

Cross-Border Clarity If your data moves between regions for service delivery, we explain where and why. International transfers follow data protection standards applicable to your location.

Children's Data mpodewa is for adults only. We do not knowingly collect data from anyone under 18. If we discover underage account activity, we close it immediately.

Legal Requests If law enforcement requests your data, we comply only with valid legal process. We notify you of requests where law permits and fight overbroad demands.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and address during registration. When you deposit via DANA, OVO, GoPay or QRIS, we receive transaction records. We also log your gameplay activity, IP address and device type for security and service improvement.

We retain account data while your account is active. After closure, we keep records for 7 years to comply with financial regulations and resolve disputes. Payment transaction logs are retained per QRIS, DANA, OVO and GoPay partner requirements, typically 5–7 years.

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), hosting providers and legal authorities when required. We do not sell your data to marketers, data brokers or advertisers. All partners sign strict confidentiality agreements.

Log into your account and visit Settings > Privacy to download your data or request deletion. You can also email [email protected] with your request. We process access requests within 30 days and deletion requests within 90 days where law permits.

Yes. We use TLS encryption for all transactions and never store full card or e-wallet credentials. DANA, OVO, GoPay and QRIS handle sensitive payment data directly. We undergo annual security audits to verify compliance with payment industry standards.

We notify affected players within 72 hours via email with details of the breach, steps we took to contain it and actions you should take. We also report to relevant authorities and work with security experts to prevent recurrence.

Yes. All marketing emails, SMS and push notifications are opt-in. You can unsubscribe anytime via the link in any email or by updating your preferences in account Settings. We respect your choice and will not contact you for promotions.